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Terms

Please review these terms of use carefully before using www.aliceandwhittles.com.

This document states the terms and conditions (“Terms”) upon which Alice & Whittles (“alice and whittles”, “we,” “us,” or “our”) will provide service to you on www.aliceandwhittles.com (the “Website”). These Terms constitute a contractual agreement between you and us. By visiting, accessing, using, and/or joining (collectively “using”) the Website, you express your understanding and acceptance of these Terms. If you do not agree to be bound by these Terms, your only remedy shall be to not use or access (or continue to access) the website. As used in this document, the terms “you” or “your” refers to you, any entity you represent, your or its representatives, successors, assigns and affiliates, and any of your or their devices.

Eligibility

If you are under 18, your parent or guardian must enter into these Terms on your behalf, and will be responsible for your use of and access to the Website; this includes financial responsibility for any items you purchase through the Website. The Website is not available to any Users previously removed from the Website by Alice & Whittles. Alice & Whittles reserves all rights not expressly granted under these Terms. Any attempt by you to transfer any of the rights, duties or obligations hereunder, except as expressly provided for in these Terms, is void.

Authority to Use

We grant you a non-exclusive, non-transferable and limited right to access, non-publicly display, and use the Website on your computer consistent with these Terms.

This grant is terminable by us at will for any reason and at our sole discretion, with or without prior notice.

Upon termination, we may, but shall not be obligated to: (i) delete or deactivate your account and/or (ii) block your e-mail or IP addresses or otherwise terminate your use of the Website. You agree not to use or attempt to use the Website after said termination. Upon termination, the grant of your right to use the Website shall terminate, but all other portions of these Terms shall survive. You acknowledge that we are not responsible to you or any third party for the termination of your grant of use.

Proprietary Materials

Content on the Website, including text, graphical images, photographs, music, video, software, scripts and trademarks, service marks and logos contained therein (collectively “Proprietary Materials”), are owned by and/or licensed to us. All Proprietary Materials are subject to copyright, trademark and/or other rights under the laws of the Canada, foreign laws, and international conventions. We reserve all our rights over our Proprietary Materials. Except as otherwise explicitly permitted, you agree not to copy, modify, publish, transmit, distribute, participate in the transfer or sale of, create derivative works of, or in any other way exploit, in whole or in part, any Proprietary Materials.

User Conduct

As a condition of your use of the Website:

(a) You agree not to use the Website for any unlawful purpose or in any way that is prohibited by these Terms;
(b) You agree to abide by all applicable local, state, national and international laws and regulations;
(c) You agree not to use the Website in any way that exposes us to criminal or civil liability;
(d) You agree that you are solely responsible for all acts and omissions that occur as a result of your use of the Website
(e) You agree that all information and content that you provide to us belongs to you and that you have the right and authority to provide it to us;
(h) You agree not to use any automated means, including robots, crawlers, data mining tools or the like, to download, monitor or use data or content from the Website;
(i) You agree not to take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our technology infrastructure or otherwise make excessive demands on it;
(j) You agree not to forge headers or otherwise manipulate identifiers in order to disguise the origin of any information you transmit to the Website;
(k) You agree not to disable, circumvent, or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any content or which enforce limitations on the use of the Website or the content therein;
(l) You agree not to license, sublicense, sell, resell, transfer, assign, distribute or otherwise in any way commercially exploit or make available the Website or any of its contents to any third party;
(m) You agree not to “frame” or “mirror” the Website; and
(n) You agree not to reverse engineer any portion of the Website.

We reserve the right to take appropriate action against any user for any unauthorized use of the Website, including civil, criminal and injunctive redress and the termination of any user’s use of the Website. Any use of the Website and our computer systems not authorized by these Terms is a violation of these Terms and certain federal and state laws, including the Computer Fraud and Abuse Act.

Privacy Policy

We retain a separate Privacy Policy and your assent to these Terms also signifies your assent to the Privacy Policy. We reserve the right to amend the Privacy Policy at any time by posting such amendments to the Website. Your continued use of the Website following such amendments will constitute your acceptance of such amendments, regardless of whether you have actually read them.

Modification of these terms

We reserve the right to amend these Terms at any time by posting such amended Terms to the Website. YOU ACKNOWLEDGE THAT YOUR CONTINUED USE OF THE WEBSITE FOLLOWING SUCH AMENDMENTS WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH AMENDMENTS, REGARDLESS OF WHETHER YOU HAVE ACTUALLY READ THEM.

Indemnification and Release

You hereby agree to indemnify us and hold us harmless from any and all third-party claims and expenses, including attorney’s fees, arising from your use of the Website or from your breach of these Terms.

In the event that you have a dispute with one of more other users or any third parties, you hereby release us, our officers, employees, agents and successors-in-right from claims, demands and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or the Website.

If you are a California resident, you waive California Civil Code Section 1542, which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”

Disclaimer of Warranties and Limitation of Liabilities

READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

The Website may contain links to third-party websites which are completely independent of us. We assume no responsibility for the content, privacy policies, or practices of and make no representation or warranty as to the accuracy, completeness or authenticity of information contained in any third party websites. We have no right or ability to edit the content of any third party websites. You acknowledge that we shall not be liable for any and all liability arising from your use of any third party websites.

The Website is provided “AS-IS” and without any warranty or condition, express, implied or statutory. We specifically disclaim to the fullest extent any implied warranties of merchantability, fitness for a particular purpose, non-infringement, information accuracy, integration, interoperability or quiet enjoyment. We disclaim any warranties for viruses or other harmful components in connection with the Website. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.

UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM ANY ASPECT OF YOUR USE OF THE WEBSITE, WHETHER SUCH DAMAGES ARISE FROM YOUR USE, MISURE OR INABILITY TO USE THE WEBSITE, FROM YOUR RELIANCE ON ANY CONTENT ON THE WEBSITE, FROM THE INTERRUPTION SUSPENSION, MODIFICATION, ALTERATION OR COMPLETE DISCONTINUANCE OF THE WEBSITE OR THE TERMINATION OF SERVICE BY US. THESE LIMITATIONS ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED OR ADVERTISED IN CONNECTION WITH THE WEBSITE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY IN CASE OF DISSATISFACTION WITH THE WEBSITE OR ANY OTHER GRIEVANCE SHALL BE THE TERMINATION OF YOUR USE OF THE WEBSITE. IN NO CASE SHALL THE MAXIMUM LIABILITY OF US ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE EXCEED THE AMOUNT PAID BY YOU TO US, OR OWED BY US TO YOU, PURSUANT TO THESE TERMS.

Choice of Law

To the maximum extent permitted by law, these Terms as well as any claim, cause of action, or dispute that may arise between you and us, are governed by the laws of Ontario without regard to conflict of law provisions. FOR ANY CLAIM BROUGHT BY EITHER PARTY, YOU AGREE TO SUBMIT AND CONSENT TO THE PERSONAL AND EXCLUSIVE JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE PROVINCIAL COURT LOCATED WITHIN ONTARIO, CANADA.

General Terms

(a) These Terms, as amended from time to time, constitute the entire agreement between you and us and supersede all prior agreements between you and us and may not be modified without our written consent.
(b) Our failure to enforce any provision of these Terms will not be construed as a waiver of any provision or right.
(c) If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, then the invalid and unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
(d) Nothing herein is intended, nor will be deemed to confer rights or remedies upon any third party.
(e) These Terms are not assignable, transferable or sublicensable by you except with our prior written consent, but may be assigned or transferred by us without restriction.
(f) You agree that we may provide you with notices by e-mail, regular mail, or postings to the Website.
(g) The section titles in these Terms are for convenience only and have no legal or contractual effect.
(h) As used in these Terms, the term “including” is illustrative and not limitative.

If you have any questions about these Terms & Conditions, please contact us at: info@alicandwhittles .com

Send your shoes back for a free exchange, full refund or store credit using our free, prepaid shipping labels. Returns and exchanges must be made within 30 days of placing your order and are only available in the US and Canada. To request a return or exchange, click here.

*Sale items are only eligible for exchange or store credit.
**Final sale items are not eligible for return, exchange or store credit.
***International orders are considered final sale.

Black Friday + Cyber Monday
All orders associated with Black Friday and Cyber Monday promotions cannot be returned for a refund. Exchanges or store credit only. If you would like to exchange or receive store credit, you are responsible for the cost of return shipping. If you have any questions, please email info@aliceandwhittles.com.

Criteria
Shoes must not have been used, altered or damaged. No visible signs of wearing, including dirty soles, marks, scratches, stains etc. All shoeboxes and other packaging must returned in original condition.

Alice + Whittles reserve the right to cancel or reject returns that are not compliant with the Returns + Exchanges policy, including those  sent or communicated beyond the return period limit.

For orders associated with Black Friday and Cyber Monday promotions, you are responsible for the cost of return shipping.

Returns and exchanges must be made within 30 days of placing your order.

Please do not return items to Alice + Whittles without submitting a return and exchange request, as these items will be returned to the sender.

Step 1: Submit a Returns + Exchanges request.

We’ll respond within 1-2 business days. Need help submitting a request? These instructions may help:

1. Submit an exchange request here and fill in your order number, and the email address you used at the time of purchase.

2. Select the item that you would like to return.

3. Choose the reason for a return from the drop down menu. Choose the “Exchange” option.

4. Write down the exact product and size that you would like in exchange.

5. Review and confirm!

Step 2: Ship back your return.

If eligible, you’ll receive a free, prepaid shipping label once your request has been approved. Just pack your boots and their shoebox in the shipping box you received with your order. Then print out the shipping label and securely affix it to the shipping box before sending your return.

Step 3: Your exchange will be processed within 3 business days of delivery.

Once your return has been inspected, processed and approved, we’ll send out your new pair of boots at no additional cost within 3 business days.

Step 1: Submit a Returns + Exchanges request.

We’ll respond within 1-2 business days. Need help submitting a request? These instructions may help:

1. Submit an exchange request here and fill in your order number, and the email address you used at the time of purchase.

2. Select the item that you would like to return.

3. Choose the reason for a return from the drop down menu.

4. Choose the “Refund” option.

5. Review and confirm!

Step 2: Ship back your return.

If eligible, you’ll receive a free, prepaid shipping label once your request has been approved. Just pack your boots and their shoebox in the shipping box you received with your order. Then print out the shipping label and securely affix it to the shipping box before sending your return.

Step 3: Your return will be processed within 3 business days of delivery.

Once your return has been processed, inspected and approved, we’ll confirm approval within 3 business days of delivery. Please note that it can take up to 5 business days before your receive your refund depending on your financial institution.

You will receive an email confirmation once your return has been approved. Please note that it can take up to 5 business days before your receive your refund depending on your financial institution.


FREE SHIPPING TO US + CANADA
Get your boots within 6-8 business days


GET IN TOUCH
Call us at 1-800-475-6479
Email us at info@aliceandwhittles.com
Chat with us live!


ONE YEAR WARRANTY
Wear your boots with ease

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Size Guide
FIT ALERT: Our rubber boot collections have a narrow fit. We recommend that you order a full size up

 

US Size Width (in) A B C D E
5 3.3" 9.1" 8.1" 10.3" 19.4" 5.3"
6 3.4" 9.3" 8.3" 10.6"
19.4"
5.3"
7 3.5" 9.6" 8.5" 10.9"
19.4"
5.3"
8 3.6" 9.8" 8.7" 11.1"
19.4"
5.3"
9 3.7" 10.1" 8.9" 11.3"
19.4"
5.3"
10 3.7" 10.4" 9.1" 11.5"
19.4"
5.3"

 Have any sizing questions? Visit our Find Your Fit page or get in touch with us at info@aliceandwhittles.com