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Returns and Exchanges

FAQ

Alice + Whittles will cover the cost of one exchange or return on full priced unworn and unaltered merchandise delivered in the United States or Canada.

All returns and exchanges must be requested within 14 days of delivery of your order.

All items returned must be in original condition, unworn, with hang tags and labels affixed, and in the original box. Please note that we do reserve the right to reject returns sent or communicated beyond the return period limit, or items which have been used or damaged.

Items purchased on sale or that are discounted cannot be returned for refund. Exchanges only. 

International orders cannot be exchanged or returned.

To request an exchange, please access our Returns + Exchanges Portal.

Directions:
1. Fill in your Order #, and the email you used at the time of purchase. Click Next.
2. Click on the item that you would like to return. Click Next. 
3. Choose the reason for a return from the drop down menu. Click Next.
4. Choose the “Exchange” option. Click Next. 
5. Write down the exact product and size that you would like.  Click Next. 
6. Review and confirm!

You will receive emails from us along the way with your shipping label and order status. If you have any questions please email info@aliceandwhittles.com

To request a return, please access our Returns + Exchanges Portal.

Directions:
1. Fill in your Order #, and the email you used at the time of purchase. Click Next.
2. Click on the item that you would like to return. Click Next. 
3. Choose the reason for a return from the drop down menu. Click Next.
4. Choose “Refund” Option. Click Next. 
5. Review and confirm! 
You will receive emails from us along the way with your shipping label and any updates with your return. If you have any questions please email info@aliceandwhittles.com.

Please note that items purchased on sale or items that are discounted cannot be returned for a refund-exchanges only. International orders cannot be returned exchanged and are final sale.

Requests for returns and exchanges must be made within 14 days of receiving your order.

Once a return or exchange has been approved, items must be shipped back to Alice + Whittles within 14 days.

Please do not return items to Alice + Whittles without visiting the Returns + Exchanges Portal or getting in touch first as these items will be returned to the sender.

Once the return has been approved, you will receive an email confirmation. Your refund will be credited to you in the following five business days.

No. You will not be charged any shipping or restocking fees. Alice + Whittles will cover the cost of one return or exchange in the USA or Canada on all regular priced items.


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Size Guide
FIT ALERT: Our rubber boot collections have a narrow fit. We recommend that you order a full size up

 

US Size Width (in) A B C D E
5 3.3" 9.1" 8.1" 10.3" 19.4" 5.3"
6 3.4" 9.3" 8.3" 10.6"
19.4"
5.3"
7 3.5" 9.6" 8.5" 10.9"
19.4"
5.3"
8 3.6" 9.8" 8.7" 11.1"
19.4"
5.3"
9 3.7" 10.1" 8.9" 11.3"
19.4"
5.3"
10 3.7" 10.4" 9.1" 11.5"
19.4"
5.3"

 Have any sizing questions? Visit our Find Your Fit page or get in touch with us at info@aliceandwhittles.com

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