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Return Request

Returns + Exchanges for Boxing Week and Black Friday Weekend Orders:
All orders associated with Boxing Week and Black Friday promotions cannot be returned for a refund. Exchanges or store credit only. If you would like to exchange your boots for a different size, you are responsible for shipping your boots to our warehouse. If you have any questions, please email support@aliceandwhittles.com

Returns + Exchanges:

Send your shoes back for a free exchange or full refund using our free, prepaid shipping labels. Return + Exchange requests must be made within 60 days of your order and are only available in the US and Canada.
*Sale items are eligible for exchange only
**Socks and final sale items cannot be returned or exchanged.
***International orders are considered final sale.

Shoes must not have been used, altered or damaged. There must be no signs of wear - including dirty soles, marks, scratches, stains etc.

Click here for FAQs.

#BeOutside (At a safe distance).